An update on the fiasco that has been The Key Guy's experience with First Hawaiian Bank.
After hours of perturbedness, both in person and on the phone, I finally got someone from The Bank Card Center to say that she would refund the finance charges incurred on the credit card we never received and never knew we had. FINALLY, some decent news.
This was after a week of not being able to talk on the phone with them, because apparently, even though I am a signature authority on the account AND the majority owner of the business, I "didn't have permission" to speak with them over the phone. My signature is on the signature card, my name is on all the accounts. BUT I had to have Guy confirm his name and social security number to them, which I could have done easily. I had to go into First Hawaiian Bank, in person, to have them fax the signature card to their own Bank Card Center. Even AFTER the signature card had been received, I had to wait additional days for the thing to "process." The rep still refused to speak to me even though she had personally received the signature card fax. Flabbergasting. Next time I should just lie and impersonate him.
Anyway, the rep on the phone told me I had to pay off the entire bill (without ever having received a bill) before she could credit me back the finance charges. Oh, and the payment had to clear, which would take several days. Fine. So I blindly paid off the entire bill without even having the privilege of seeing what the charges were for. I was told to call back in three days. Fine. Unreasonable, but I did it. She said she would put the charges back. Okay, all good, right?
I received a call from one of First Hawaiian Bank's Vice Presidents, telling me he was sorry for my bad experience. He said the finance charges they had faultily charged me would be put back into my checking account. My old checking account which is no longer in use. I gave him the new checking account number and he said he would take care of it. He also asked if I was sure I wanted to cancel my credit card. Um, YES I'm sure. This was about a month ago.
Fast forward to a month later. I looked over all the transactions in every account we have, and still no credit for the finance charges. Seriously? After reassurance from 2 different reps AND the VP? Seriously. I called, and apparently they STILL haven't cancelled the credit card, and they STILL left the finance charge funds on the card. SERIOUSLY??? This is beyond incompetent and inept.